At Glam&Shines, we want you to love every piece you receive. If something is not quite right, this policy explains how returns, exchanges and refunds work. If you have any questions, email us at contact@glamshines.com and our team will be happy to help.

30-day returns

You can request a return within 30 days of receiving your order.

Return conditions

To be eligible for a return, your item must be:

• unused and unworn, in the same condition in which you received it;
• returned in its original packaging; and
• accompanied by your order number or proof of purchase.

We may be unable to accept items that have been used, worn, altered or damaged after delivery, or that are returned without their original packaging. This does not affect your rights where an item is faulty, damaged or incorrect (see below).

How to start a return

1. Contact us first. Email contact@glamshines.com, ideally from the email address used for your order, with your name, order number, the item(s) you would like to return and the reason for the return. Photos or a short video are helpful if there is a problem with the item.
2. Receive your return authorisation. Once your request is approved, we will email you a Return Merchandise Authorisation (RMA) number and return instructions for your item. Please do not send items back without an RMA number.
3. Send your item back. Pack the item securely in its original packaging and send it using the instructions provided. We recommend a tracked service and keeping your proof of postage.
4. Inspection and confirmation. When your return arrives, we will inspect it and email you to confirm whether your refund has been approved.

Return shipping costs

• Change of mind: if you are returning an item because you have changed your mind or it is not the right choice for you, you are responsible for the cost of return shipping. Original delivery is free, so no delivery charge is deducted from your refund.
• Faulty, damaged or incorrect items: if your item arrives faulty, damaged or is not what you ordered, GlamShines will cover the reasonable cost of return shipping. Please contact us before sending the item back so that we can arrange this with you.

Faulty, damaged or incorrect items

Please check your order when it arrives and contact us as soon as possible if anything is faulty, damaged or incorrect. Include your order number and clear photos or a video of the issue — photos taken on a flat surface with the problem clearly visible help us resolve it quickly. Once we have reviewed your request, we will offer a replacement or a refund, as appropriate.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow up to 14 days for your bank or card provider to process and display the refund.

Exchanges

The fastest way to receive a different item or size is to return the item you have. Once your return has been accepted, we will send your replacement item.

Lost or stolen parcels

If tracking shows that your parcel has been delivered but you have not received it, please check with neighbours and your local delivery office, then contact us at contact@glamshines.com. We will help you raise the matter with the carrier.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact us

GLAM AND SHINE LTD
14 Westbourne Road, Ground Floor And Basement, London, England, N7 8AU, United Kingdom
Email: contact@glamshines.com · Phone: +44 7882 527478