Client care
FAQs
Client care
How can we help?
Answers about orders, delivery and returns, taken from our store policies. If you need anything else, our team is here for you.
No questions match your search. Ask our team.
IOrders & payment
What forms of payment are accepted?
We accept major debit and credit cards — Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay — as well as Shop Pay, Apple Pay and Google Pay. Klarna is also available, subject to eligibility. The options available to you are shown securely at checkout and may vary by device. See our Payments page for details.
How do I know if my payment has been received?
Once your order is placed, you will receive a confirmation email. Please keep it until your parcel arrives. If you cannot find it, check your spam or junk folder, or contact us.
IIShipping & tracking
How long does it take for orders to be processed before shipping?
All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
What are your shipping rates and estimated delivery times?
We offer standard free UK delivery on all orders. Please allow 7–14 business days for delivery from the date your order is placed, including 1–2 business days to process and dispatch your order.
How can I track my shipment?
When your order has been dispatched, we will email you the courier details and your tracking number. You can follow your parcel at any time on our Track Your Order page.
Do you ship internationally?
No, we currently deliver to addresses in the United Kingdom only.
IIIReturns & refunds
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and unworn, in their original packaging, and returned with your order number or proof of purchase.
Read the full Return & Refund Policy.
How do I start a return?
Email contact@glamshines.com, ideally from the email address used for your order, with your name, order number and the reason for your return. Once your request is approved, we will send you a Return Merchandise Authorisation (RMA) number and return instructions. Please do not send items back without an RMA number.
Who pays for return shipping?
For change-of-mind returns, the customer pays the cost of return shipping. If your item arrives faulty, damaged or incorrect, GlamShines covers the reasonable cost of return shipping — please contact us first so that we can arrange this with you.
When will I receive my refund?
Once your return has been received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method; please allow up to 14 days for your bank or card provider to process it.
IVContact
How can I contact customer support?
Email us at contact@glamshines.com, call +44 7882 527478 (Monday–Friday, 9:00 AM – 6:00 PM UK time) or use the form on our Contact Us page. We aim to reply within 24 hours.